Refund policy

Our 100-night sleep guarantee

Try Daysnooze for up to 100 nights from the day your order is delivered. If it doesn't help you sleep through the day, email support@saelra.com within 100 nights of delivery with your order number. We'll refund the full product price to your original payment method. You don't need to send anything back. One guarantee refund per customer. Shipping fees aren't refundable.

Damaged, faulty or wrong item

If your order arrives damaged, faulty or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, whichever you prefer.

Lost or late orders

If tracking shows no movement for 10 business days, or your order hasn't arrived 30 days after it shipped, email us and we'll send a replacement or refund you in full. With insured shipping, we reship or refund right away once tracking shows the order lost, stolen or damaged in transit.

Cancellations

Email us within 12 hours of ordering and we'll cancel your order for a full refund before it ships. Once an order has shipped, the 100-night guarantee applies.

How refunds are paid

Approved refunds are issued within 5 business days to your original payment method. Your bank or card issuer may take 5–10 business days to show it. Free items that came with an order (like the free set or the free 3D blackout mask in Buy 2, Get 1 Free) aren't refunded separately.

Your rights

This guarantee is in addition to your rights under consumer law.