Returns and Refund Policy

Our 60-Day Money-Back Guarantee

At Ancora, we want your plate to fit snug again. That's why every order of RidgeFill™ Soft Reline comes with a 60-day money-back guarantee.

Your first fit is practice, so we ask that you give RidgeFill™ a fair try for at least 14 days before deciding. Most people find the second or third fit is the one that clicks. If you're still not happy within 60 days of delivery, email us at support@ancorasmile.com and we'll make it right with a full refund.

How to Start a Return

Email support@ancorasmile.com with your order number and a short note about what didn't work for you. We'll reply with the next steps, usually within one business day.

Refunds

Once your return is approved, we'll send your refund to your original payment method. Depending on your bank, it can take 5–10 business days to show on your statement.

Cancellations

We pack and ship orders fast. If you need to cancel, email us within 24 hours of placing your order. After 24 hours your order may already be on its way, but you're still covered by our 60-day money-back guarantee.

Damaged or Wrong Items

If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a refund, your choice.

Shipping Delays

Once your order leaves our warehouse, delivery times are in the carrier's hands. If your package is running late, reach out and we'll track it down with you.

Changes to This Policy

We may update this policy from time to time. Any changes apply to orders placed after the update.